Basic Privacy Protection Policy for Personal Information
Handling personal information requires special attention, since it involves the privacy of our shareholders including our customers, whose individual character and properties may be jeopardized by this procedure. NetLearning understands the importance of the nature and handling of personal information, and we are constantly making efforts to respect the character and to protect the privacy of individuals whose personal information we have acquired through appropriate company procedures. We declare to abide by the rules indicated below to protect the personal information of individuals and establish a privacy policy, as our employees recognize the importance of protecting personal information by strictly adhering to these rules.
Article 1 Acquisition and Use of Personal Information
NetLearning will acquire personal information through appropriate business procedures with clearly delineated purposes and handle every personal information acquired in conducting our business, set regulations for the nonproliferation of these personal information contents, and implement them accordingly. We shall also duly implement administrative and security measures for handling personal information within the limits of business interaction.
Article 2 Administration and Protection of Personal Information
We shall strictly administer all personal information acquired, and we will not disclose those information to third parties without obtaining the consent of the individual customer. We will also regulate and implement security measures to prevent the accidental leakage, elimination, and abuse of personal information. At the same time, we will promptly respond to accidents concerning personal information by implementing corrective measures to prevent similar accidents.
Article 3 Commitment to Compliance and Codes of Conduct
NetLearning will adhere to the rules, guidelines, and regulations concerning the handling of personal information acquired through our business, as established by Japanese legislation.
Article 4 Responding to Claims and Inquiries
NetLearning will respond promptly to all inquiries and claims with regard to the personal information acquired in business by setting regulations for receiving and responding to inquiries and claims concerning our services.
Article 5 Our Personal Information Management Policy and Constant Improvement of the Policy
NetLearning will make constant efforts to improve our administration and implementation of the protection of personal information.
Revised on 1 September 2013
Revised on 1 August 2007
Revised on 7 July 2005
First established on 1 October 2003
Toru Kishida, Founder, Chairman and CEO
NetLearning, Inc.
Telephone: 03 5338 7411
Address: 3rd Floor, Shinjuku Kifu Building,
7-2-4 Nishishinjuku, Shinjuku-ku,
Tokyo 160-0023, Japan
Handling of Personal Information
1. Personal Information Acquired
NetLearning will handle the following information as personal information that need to be protected. We will not accept any other personal information.
a)
Name, address, date of birth, e-mail address, and other information required for registering user information in making use of our e-learning and other business -related services (hereafter, “services”);
b)
Business service contents and service fee information including invoices;
c)
User ID and password issued for using our services;
d)
Any statement, question, answer, questionnaire, and other feedback on the Q&A for e-learning, and information posted on the Internet bulletin board;
e)
The log-in / log-out information as recorded on the system for using our e-learning service, learning progress record, and course grade reports;
f)
Other information submitted to us, and exchanged with the NetLearning staff, by e-mail, telephone, facsimile, and post-mail letters.
2. Disclosure on the Uses of Personal Information
In compliance with Articles 18 and 24 of the Personal Information Protection Law, we will disclose the personal information we have acquired for business purposes in the following ways:
(1) Personal Information Concerning Our Customers with Inquiries
a)
To disseminate information on NetLearning activities;
b)
Responses to user inquiries;
c)
To provide our services;
d)
To investigate and analyze user status for our services;
e)
For research and development of new services;
f)
To announce seminars, exhibits, and new products.
(2) Personal Information Concerning Our Customers
a)
For communication purposes with customers;
b)
To execute the premises of contract agreement;
c)
To announce seminars, exhibits, and new products;
d)
Communication concerning the billing and collection of fees for our services provided;
e)
For research and development of new services;
f)
Responses to user inquiries.
(3) Personal Information Concerning Our E-learning Users
< Individual Users >
a)
For enrollment and enrollment record-keeping purposes;
b)
To collect the due fees for individual users who have applied for enrollment in courses requiring payments;
c)
For research and development of new services.
< Corporate Users >
a)
For enrollment and enrollment record-keeping purposes;
b)
To collect the due fees for individual users who have applied for enrollment in courses requiring payments;
c)
To provide the services indicated in contract agreement;
d)
For research and development of new services.
(4) Personal Information Concerning Our Shareholders
a)
To execute the privileges according to company laws and regulations;
b)
To implement various measures promoting positive and cooperative relationship with our shareholders;
c)
For administration of shareholder relations, such as keeping and updating our record of data concerning our shareholders, according to and abiding by the due legislation, rules, and regulations.
(5) Personal Information Concerning Individual Applicants to Job Openings
a)
Communication on recruitment, openings, and other information for persons with interest in our business activities and job applicants to NetLearning;
b)
For personnel employment purposes.
(6) Personal Information Concerning Our Board Members and Employees
a)
Personnel placement and positioning at NetLearning and other human resources management, salaries, compensation, and other labor management issues;
b)
Welfare, safety, health, and security;
c)
Education, training and development;
d)
Applications and notices to comply with due rules and regulations.
3. Personal Information Entrusted to Us
NetLearning will use the personal information entrusted to us from the training and development sections of our corporate customers within the limits of the corporate training provided. We will also restrict the disclosure of personal information acquired for training purposes to the corporate customer providing (entrusting) the personal information to us, and we will not individually disclose such information, in principle.
4. Disclosure of Personal Information to Third Parties
NetLearning will not disclose personal information to third parties under any circumstances, except for the following purposes.
a)
Requests according to individual agreement;
b)
Requirements to comply with legal regulations;
c)
In emergency situations where the life and / or property of the individual need to be protected, and where individual agreement is difficult to obtain;
d)
Where personal information is entrusted to the company for individual purposes.
5. Items Regarding Procedures for Information Disclosure
NetLearning promises to respond to every inquiry / request for correction, addition, and elimination of individual personal information, making sure to confirm the identity of the inquirer or authorized representative of the inquirer.
For inquiries and / or claims concerning our handling of personal information, please contact our privacy protection help desk indicated below. Thank you.
6. Our Privacy Certification Organization and Contact Information for Claim Submission and Solution-Seeking
We use so-called “cookies” in our e-learning services.
The “cookie” function allows us to know when the home PC user accesses which web page in the course of e-learning.
This makes it possible for us to show the next page for e-learning to offer due support. The knowledge will help us improve our e-learning support service by assessing user status in the learning process.
8. Contact Person for Protection of Personal Information
Hiroyuki Sato, Vice President and Executive Director, NetLearning, Inc
Personal Information Help Desk
Phone: (International) 81 03 5338 7411; (Domestic) 03 5338 7411
E-mail: privacy@netlearning.co.jp
Office Hours: 9:00 to 18:00, Monday through Friday
(Closed on weekends, national holidays and corporate off-days)
3rd Floor, Shinjuku Kifu Building, 7-2-4 Nishishinjuku, Shinjuku-ku,
Tokyo 160-0023, Japan
NetLearning Web Site
NetLearning strictly observes the personal information protection rules and regulations according to the policy indicated above, for the personal information acquired from our customers through user inquiries, both in the form of e-mails and user inquiry forms submitted online.
♦ Proclamation on Customer Information Indicated on Linked Sites on the Web
We are not liable for the third-party web links from our web site. We recommend our home page visitors to check the respective web sites for their policies with regard to personal information (such as privacy policies).
♦ On the Use of the “Cookie”
We use so-called “cookies” in our e-learning services. The “cookie” function allows us to know when the home PC user accesses which web page in the course of e-learning. This makes it possible for us to show the next page for e-learning to offer due support. The knowledge will help us improve our e-learning support service by assessing user status in the learning process.
